Refund Policy

BITBOUND PRIVATE LIMITED sells one-time credit packs in Indian Rupees (INR). Each credit is a prepaid usage unit that entitles you to one successful background-removal job. There are no subscriptions or recurring charges. Credits are delivered to your account balance immediately after your payment is confirmed.

• Prices are shown in INR and are inclusive of applicable GST unless stated otherwise.
• A successful job consumes one (1) credit; a failed job consumes no credit.
• Credits never expire and are non-transferable.
• Credits hold no monetary value and cannot be exchanged or redeemed for cash.

Because credits are digital goods delivered to your account immediately on purchase, purchased credits are generally non-refundable once they have been delivered, and used credits cannot be refunded. We balance this by ensuring credits never expire and that you are only ever charged for successful results.

This position does not affect any rights you may have under the Consumer Protection Act, 2019 that cannot lawfully be excluded.

We will review and, where appropriate, refund a purchase in situations such as:

• you were charged more than once for the same purchase (duplicate payment);
• your payment was successfully completed but credits were not added to your account, and we are unable to grant the missing credits;
• a payment was made through unauthorised use of your payment instrument, subject to verification;
• a proven technical error on our side caused an incorrect charge.

Where credits were wrongly deducted for a failed job, the remedy is a reversal of those credits to your balance through the ledger rather than a monetary refund.

As the Service uses one-time credit packs and not subscriptions, there is no recurring plan to cancel. You can stop using the Service at any time, and any unused credits will remain in your account because credits do not expire. If you abandon a checkout before completing payment, no charge is made.

To request a refund, email care@bitbound.in from your registered email address within 7 days of the transaction, including the order or payment reference, the date and amount, and a description of the issue. We will acknowledge your request and respond, typically within 5 business days.

Approved refunds are processed to your original payment method through our third-party payment partners. Once initiated, the amount is typically credited within 5 to 10 business days, depending on your bank or card issuer. We do not control the time taken by the payment partner, bank, or card network to settle a refund.

If you have a concern about a charge, please contact us first so we can resolve it quickly. Raising a chargeback without contacting us may delay resolution. We reserve the right to suspend an account with an unresolved payment dispute until the matter is settled.

If you are not satisfied with how a refund request has been handled, you may escalate it to our Grievance Officer, whose details are below. We will acknowledge and address grievances within the timelines required by applicable law.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of the Grievance Officer are published below. You may contact the Grievance Officer to report any concern, complaint, or violation relating to the service or your data.

We will acknowledge every complaint within 24 hours and make best efforts to resolve it within 15 days of receipt, as required by applicable law. Please include your registered email and enough detail for us to identify the relevant account, job, or transaction.